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Tata Consultancy Services Jobs opening for freshers in Mumbai
Company Tata Consultancy Services
Website www.tcs.com
Eligibility Any Graduate
Experience Freshers
Location Mumbai
Job Role Customer Service Associate
JOB SUMMARY:
Company Profile:
Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers.TCS has been recognized by Brand Finance as one of the Big 4 Global IT Services Brands.
Tata Consultancy Services Limited was founded in 1968 by a division of Tata Sons Limited.[13] Its early contracts includedpunched card services to sister company TISCO (now Tata Steel), working on an Inter-Branch Reconciliation System for theCentral Bank of India,[14] and providing bureau services to Unit Trust of India.
In 1975, TCS delivered an electronic depository and trading system called SECOM for the Swiss company SIS SegaInterSettle (deutsch); it also developed System X for the Canadian Depository System and automated theJohannesburg Stock Exchange.[15] It associated with a Swiss partner, TKS Teknosoft, which it later acquired.[16]
In 1980, TCS established India’s first dedicated software research and development centre, the Tata Research Development and Design Centre (TRDDC) in Pune.[17] In 1985, it established India’s first client-dedicated offshore development centre, set up for clients Tandem. TCS later (1993) partnered with Canada-based software factory Integrity Software Corp, which TCS later acquired.
In anticipation of the Y2K bug and the launch of a unified European currency, Euro. Tata Consultancy Services created the factory model for Y2K conversion and developed software tools which automated the conversion process and enabled third-party developer and client implementation.[18]
Job Description :
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers’ accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
